Terms & Conditions

In these Terms and Conditions, "Service" refers to any transportation service provided by Five Star Cab Service, including local rides, airport transfers, executive transport, hotel and corporate accounts, hourly charters, and non-emergency medical transportation (NEMT). "Passenger" is any person who books or uses our Service. "Driver" is the operator authorized by the Company. "Booking" is the formal request for a ride via phone, website, or any official channel. "Fare" is the amount charged for the Service provided.

By making a booking, boarding a vehicle, or using our website, you confirm that you have read, understood, and accepted these Terms and Conditions, as well as our Privacy Policy. If you are booking on behalf of another person or a group, you represent that you have the authority to accept these terms on behalf of all passengers and are responsible for informing them of these conditions.

Five Star Cab Service reserves the right to modify these terms at any time. Modifications will take effect upon being posted on this page. Continued use of the Service after such changes constitutes acceptance of the updated terms.

Bookings may be made by phone through our 24/7 dispatch line or via the online form available on our website. Every online booking is subject to confirmation by our dispatcher, who will contact you by phone to verify ride details, assign the appropriate vehicle, and confirm the pickup time.

For airport transfers, we recommend booking as far in advance as possible. We monitor flights in real time, but we are not responsible for flight delays or cancellations outside our control. For local rides, we offer immediate dispatch and strive to achieve an average pickup time of under fifteen minutes, although this time is not guaranteed and may vary based on demand, traffic, and weather conditions.

The information you provide when booking must be accurate and complete. We are not liable for service delays or errors caused by incorrect or incomplete data provided by the passenger, including wrong addresses, invalid phone numbers, or erroneous flight information.

Fares for local rides are calculated by meter in accordance with applicable New Jersey state regulations. Airport transfers and hourly charters are offered at a flat rate agreed upon at the time of booking. Any quoted fare is valid for the confirmed itinerary and schedule; changes requested during the ride may incur additional charges.

We accept cash, debit and credit cards, and approved digital payment methods. For corporate and hotel accounts, we offer consolidated monthly invoicing under the terms of the signed contract. Late payments on corporate accounts may incur late fees as set forth in the respective contract.

Additional charges may apply for excessive wait time, unscheduled stops, tolls, parking, excess luggage, or late-night service. These charges will be communicated at the time of booking or before starting the ride where possible. Fares may change without notice, but any fare confirmed at the time of booking will be honored for that ride.

Cancellations made at least two hours prior to the scheduled pickup time will not incur charges. Cancellations with less than two hours' notice or failure of the passenger to appear at the agreed location (no-show) may incur a charge equal to the minimum ride fare or the value of the confirmed booking.

For airport transfers and charters booked at a flat rate, the cancellation policy may be stricter and will be communicated at the time of booking confirmation. If your flight is delayed or canceled, contact us immediately to adjust or cancel your booking without charge, provided notification is given within a reasonable timeframe.

The passenger agrees to be ready at the agreed location and time, to provide truthful information when booking, to behave respectfully toward the driver and other passengers, and to take no action that endangers the safety of the ride. Smoking, eating food that soils the vehicle, and consuming alcohol or illicit substances inside Company vehicles are prohibited.

The passenger is responsible for their personal belongings during the ride. Five Star Cab Service is not liable for items lost or forgotten in vehicles, although we will make every effort to locate and return lost items when reported. Child and safety seats are reserved subject to availability and must be requested at the time of booking.

Any damage caused to the vehicle by the passenger or their companions is the passenger's responsibility, who must cover the corresponding repair or cleaning cost. We reserve the right to refuse service to any person exhibiting aggressive, intoxicated, or unsafe behavior.

Five Star Cab Service maintains the insurance policies required by New Jersey state regulations for passenger transportation vehicles. Our liability for losses, damages, or injuries is limited to the terms of those policies and to what is established by applicable law.

We are not responsible for delays, cancellations, or service failures caused by circumstances beyond our reasonable control, including but not limited to severe weather, traffic accidents, road closures, force majeure events, strikes, or unforeseen mechanical problems. In such cases, we will make reasonable efforts to offer alternatives or refund the amount of the Service not provided.

In no event shall Five Star Cab Service be liable for indirect, incidental, consequential, or punitive damages arising from the use or inability to use the Service, unless expressly required by applicable law.

Our non-emergency medical transportation (NEMT) service is designed for transfers to scheduled medical appointments, dialysis, therapy, and other non-urgent healthcare services. This service does not constitute emergency medical transportation and does not replace an ambulance. In a medical emergency, call 911 immediately.

For NEMT trips, the passenger or their authorized representative must inform us at the time of booking of any special accessibility needs, including wheelchair use, oxygen, or assistance boarding and alighting. We have ADA-compliant ramp-equipped vans available subject to availability.

Our website is provided to facilitate bookings and deliver information about our services. You agree to use the site solely for lawful purposes and not to attempt unauthorized access, alteration, damage, or disruption of the site or its associated systems.

All content on the site, including text, images, logos, and design, is the property of Five Star Cab Service or its licensors and is protected by intellectual property laws. Unauthorized reproduction, distribution, or use of such content without our express written consent is prohibited.

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New Jersey, without giving effect to its conflict of laws principles. Any dispute arising from or relating to the use of the Service shall be submitted to the exclusive jurisdiction of the competent courts of Camden County, New Jersey, unless applicable law provides otherwise.

If you have questions about these Terms and Conditions, you may contact us at: Five Star Cab Service, 3322 River Road, Camden, New Jersey 08105; by phone at (856) 757-9590; or by email at info@fivestarcabservice.com. Our dispatch team is available 24 hours a day, 7 days a week.