Privacy Policy

We collect various types of information necessary to provide our transportation service in a safe, efficient, and reliable manner. The personal information we may request includes your full name, phone number, email address, pickup and drop-off locations, date and time of the ride, number of passengers, type of service requested, and any special notes such as accessibility needs, child seats, or extra luggage.

When you book an airport transfer, we may also record your flight code and airline so we can monitor arrival in real time and adjust your pickup time accordingly. If you establish a corporate or hotel account, we collect the business name, billing details, account manager contact, and, where applicable, tax information needed to issue invoices.

In addition to information you provide directly, we may automatically collect technical data when you visit our website, such as your IP address, browser type, device, pages visited, and time of access. This information is used solely for analytics and security purposes to improve the user experience and protect our systems.

We do not request or collect sensitive information such as social security numbers, full banking details, or detailed medical information. Payments are processed through certified external providers, and we never store your full card numbers on our own servers.

We use your personal information for specific and limited purposes: to coordinate and confirm your booking, assign the appropriate vehicle and driver, calculate the corresponding fare, communicate with you about the status of your ride, send reminders and service-related notifications, and process payment for the trip.

We also use your data to maintain accurate records of completed rides, handle inquiries and complaints, comply with legal and regulatory obligations, prevent fraud, and protect the safety of our passengers and drivers. If you have given your consent, we may occasionally send you promotions, discounts, or service updates; you may opt out of these communications at any time.

For clients with corporate or hotel accounts, we use contact and billing information to administer the contract, issue consolidated monthly invoices, reconcile payments, and maintain a history of services rendered. This data is treated with the same level of confidentiality and protection as the information of our individual passengers.

We process your personal information on the basis of your explicit consent when you provide your data to book a ride or contact us, the necessity to execute the transportation contract you request, compliance with legal obligations applicable to a licensed transportation service in the State of New Jersey, and our legitimate interest in operating a safe business, preventing fraud, and improving our services.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw your consent or exercise any of your rights, contact us using the information provided at the end of this policy.

We do not sell or rent your personal information to third parties. We share your data only in the following circumstances: with our drivers and dispatch staff, who need to know your pickup and drop-off address to provide the service; with certified payment processing providers that comply with industry security standards; with technology providers that help us operate the website, the booking system, and analytics tools.

We may also share information when strictly necessary to comply with the law, a court order, or a valid request from competent authorities, or to protect the rights, safety, or property of Five Star Cab Service, our employees, our passengers, or the public. In the event of a reorganization, merger, or sale of the Company, your information may be transferred as part of that transaction, subject to the same protections described in this policy.

We implement reasonable technical, administrative, and physical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include restricted access controls to our systems, staff training on confidential data handling, and incident response procedures.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. While we do our best to protect your information, we cannot guarantee its absolute security. If you have concerns about the security of your data, we recommend contacting us so we can address your specific case.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. Ride and billing records are retained in accordance with the periods required by New Jersey tax and transportation authorities.

Once the retention period expires, we securely delete or anonymize your data. If you wish to request early deletion of your data when it is no longer needed, you may do so by exercising your right to erasure described below.

Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request correction of inaccurate or incomplete data, request deletion of your data, request restriction of processing, object to processing, request portability of your data in a structured format, and withdraw your consent at any time.

To exercise any of these rights, contact us by email or phone. We will verify your identity before processing your request and respond within the timeframe established by applicable law. If you are not satisfied with our response, you have the right to file a complaint with the competent data protection authority.

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If a parent or guardian discovers that a minor has provided us with information without their consent, they may contact us to request immediate deletion. We will take reasonable steps to remove such information from our records.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service features. We will notify you of any significant changes by posting the updated policy on this page and indicating the date of the last update. We recommend reviewing this page regularly to stay informed about how we protect your information.

If you have questions, comments, or requests regarding this Privacy Policy or the processing of your personal data, you may contact us at: Five Star Cab Service, 3322 River Road, Camden, New Jersey 08105; by phone at (856) 757-9590; or by email at info@fivestarcabservice.com. Our dispatch team is available 24 hours a day, 7 days a week, to assist with your inquiries.